Privacy notice

Who we are

Dispute Neutral is a trading name of Raspberry Global Limited, a company registered in Northern Ireland (company number NI706683), registered office River House, Castle Lane, Coleraine, BT51 3DR. We are the controller of the personal data described in this notice.

Questions about your data: email resolutions@disputeneutral.com.

What we collect

• Case information. Names, business names, company numbers, addresses, email addresses and the names of representatives for both parties, plus the dispute summary, written submissions and evidence you upload. Documents can contain personal data about other people, such as staff or customers.
• Payment information. The payer’s name and email, the amount paid and the payment reference. Card details are handled by Stripe; we never see them.
• Signature information. Names, emails and signing records for the Contractual Decision Matrix, handled through our e-signature provider.
• Messages. Anything you send us by email.
• Referral partners. Name, email, referral code and commission records.
• Website use. If you accept analytics cookies, Google Analytics collects information about how you use the site, such as pages viewed, device and approximate location. See our cookie policy.

Why we use it, and our lawful basis

• To run your case: setting up the case, issuing the agreement for signature, checking conflicts, sharing submissions between the parties, and issuing the decision. Lawful basis: performing our contract with you, and our legitimate interest in running a fair process for both parties.
• To take payment and keep accounts. Lawful basis: contract, and legal obligation (tax and accounting law).
• To check for conflicts of interest in future cases. Lawful basis: legitimate interest in keeping the service independent.
• To answer enquiries. Lawful basis: legitimate interest.
• To understand how the website is used. Lawful basis: your consent, which you can withdraw at any time through cookie settings.

Who we share it with

Each party’s uploaded documents are visible to the other party for the purposes of the case. We also use these service providers, who process data on our behalf:

• Stripe, for card payments
• Zoho, for electronic signatures
• Hostinger, who host this website and case files
• IONOS, who provide our email
• Google, for website analytics (only if you consent)

Some providers may process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement. We do not sell personal data. We may disclose data if the law requires it, or to enforce a decision.

How long we keep it

• Uploaded documents stay available to the parties until 14 days after the decision is issued, and are then deleted automatically.
• Names of parties and representatives are kept for up to 6 years, for conflict checks.
• Minimal accounting records (payer name, amount, receipt reference, fee band and dates) are kept for up to 6 years.
• We do not keep a full case file after these periods. The signed agreement and the decision are sent to the parties.
• Analytics data is kept for 14 months.

Keeping it secure

We use access controls, encrypted storage for active case files, multi-factor authentication on admin accounts and regular deletion checks. If there is a personal data breach, we will notify affected people and the Information Commissioner’s Office where the law requires.

Your rights

You can ask us for a copy of your personal data, and ask us to correct it, delete it, restrict how we use it, or object to our use of it. You can also ask for data you gave us in a portable format, and withdraw consent at any time. Some rights are limited where we need data to run a case or meet legal obligations. Email resolutions@disputeneutral.com; we will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes

We will post any changes to this notice on this page and update the date at the top.