Facilities contract unpaid or cut short?
For commercial cleaning, security, maintenance and facilities management businesses.
How can a cleaning or facilities company recover unpaid invoices or early termination fees?
Refer the contract dispute to Dispute Neutral. An independent lawyer decides on the contract, site logs and correspondence, with a binding decision within 10 business days of the matter being ready and a fixed fee from £650 + VAT.
Disputes we decide
Common reasons payment stops in your sector.
Performance deductions
Invoices cut for alleged missed visits or poor standards.
Early termination
Contracts ended without the agreed notice period.
Extra work
Out-of-scope call-outs and one-off jobs left unpaid.
Price increases
Disputes about agreed annual price rises.
Why use Dispute Neutral
- Contracts, site logs, timesheets and correspondence give a clear record.
- Fixed fee from £650 + VAT.
- A binding written decision within 10 business days of the matter being ready.
Both businesses must agree to use Dispute Neutral, either through a clause in your terms or once the dispute has arisen. How to ask them.
- Example
- A cleaning contractor is owed £14,000 after a client ended the contract early. The Dispute Neutral fee is £1,200 + VAT, fixed.
- Amount in dispute
- £14,000
- Dispute Neutral fee
- £1,200 + VATfixed; can be split 50:50
- Decision
- 10 business daysfrom when both sides’ documents are in
Settle future disputes before they start
Add our clause to your service contracts.
Questions
How much does it cost?
One fixed fee set by the amount in dispute: £650 + VAT up to £4,000, £900 up to £10,000, £1,200 up to £25,000 and £1,500 up to £150,000. For example, a £14,000 dispute costs £1,200 + VAT. The fee can be split 50:50.
Does the other business have to agree?
Yes. Both businesses must agree, either through a Dispute Neutral clause in your terms or once the dispute has arisen. We provide a ready-made invitation you can send, and free clauses you can add to your terms so future disputes come to us automatically.
Is the decision binding?
Yes. Both businesses sign an agreement to accept the decision before the case starts. It is final and binding except for fraud or manifest error. If it is not followed, it can be enforced; depending on the matter, by applying straight for summary judgment or serving a statutory demand.
How long does it take?
The decision is issued within 10 business days of the matter being ready, meaning both businesses have signed and uploaded their documents. There is no hearing.
Get a binding decision in 10 business days
Fixed fees from £650 + VAT. Both businesses agree, send their documents, and an independent lawyer decides.
Prevent the next one: add our free clause to your terms of business.