Corporate event invoice unpaid?
For caterers, venues, event production, audio-visual and staging companies, and food and drink suppliers working for business clients.
How can an events supplier recover cancellation charges from a corporate client?
Refer the dispute to Dispute Neutral. Your booking terms and confirmations are the evidence, and an independent lawyer issues a binding decision within 10 business days of the matter being ready. Bookings by private individuals are not covered.
Disputes we decide
Common reasons payment stops in your sector.
Cancellation charges
A business client cancels and refuses the cancellation fee.
Final numbers and minimum spend
Disputes over final numbers, minimum spend or extras.
Deposits
Disputes about whether a deposit can be kept.
Quality complaints
Complaints about the event used to withhold payment.
Why use Dispute Neutral
- Booking forms, terms, emails and final confirmations usually decide the case.
- Fixed fee from £650 + VAT.
- Private, which protects your relationship with corporate clients.
Both businesses must agree to use Dispute Neutral, either through a clause in your terms or once the dispute has arisen. How to ask them.
Business clients only
Events booked by individuals for private occasions, such as weddings, are consumer contracts, which Dispute Neutral does not currently decide.
- Example
- An event production company is owed £11,000 in cancellation charges by a corporate client. The Dispute Neutral fee is £1,200 + VAT, fixed.
- Amount in dispute
- £11,000
- Dispute Neutral fee
- £1,200 + VATfixed; can be split 50:50
- Decision
- 10 business daysfrom when both sides’ documents are in
Settle future disputes before they start
Add our clause to your corporate booking terms.
Questions
How much does it cost?
One fixed fee set by the amount in dispute: £650 + VAT up to £4,000, £900 up to £10,000, £1,200 up to £25,000 and £1,500 up to £150,000. For example, a £11,000 dispute costs £1,200 + VAT. The fee can be split 50:50.
Does the other business have to agree?
Yes. Both businesses must agree, either through a Dispute Neutral clause in your terms or once the dispute has arisen. We provide a ready-made invitation you can send, and free clauses you can add to your terms so future disputes come to us automatically.
Is the decision binding?
Yes. Both businesses sign an agreement to accept the decision before the case starts. It is final and binding except for fraud or manifest error. If it is not followed, it can be enforced; depending on the matter, by applying straight for summary judgment or serving a statutory demand.
How long does it take?
The decision is issued within 10 business days of the matter being ready, meaning both businesses have signed and uploaded their documents. There is no hearing.
Get a binding decision in 10 business days
Fixed fees from £650 + VAT. Both businesses agree, send their documents, and an independent lawyer decides.
Prevent the next one: add our free clause to your terms of business.