Unpaid commission or introduction fees?
For self-employed sales agents, introducers and the businesses that appoint them.
How can a sales agent recover unpaid commission?
Refer the commission dispute to Dispute Neutral. An independent lawyer decides on the agency agreement and order records, with a binding decision within 10 business days of the matter being ready and a fixed fee from £650 + VAT.
Disputes we decide
Common reasons payment stops in your sector.
Unpaid commission
Commission on orders the agent says they generated.
Introduction fees
Fees for introducing a customer who later did business directly.
Commission rates and calculations
Disagreement about how commission is worked out.
Why use Dispute Neutral
- Agency agreements, order records and correspondence usually decide commission disputes.
- Fixed fee from £650 + VAT.
- Private, which protects both businesses’ customer relationships.
Both businesses must agree to use Dispute Neutral, either through a clause in your terms or once the dispute has arisen. How to ask them.
Termination claims
Claims for compensation or an indemnity when an agency ends (for example under the Commercial Agents (Council Directive) Regulations 1993) can be legally complex. Commission arrears are the best fit for Dispute Neutral; ask us first about anything wider.
- Example
- An agent claims £16,000 of unpaid commission. The Dispute Neutral fee is £1,200 + VAT, fixed.
- Amount in dispute
- £16,000
- Dispute Neutral fee
- £1,200 + VATfixed; can be split 50:50
- Decision
- 10 business daysfrom when both sides’ documents are in
Settle future disputes before they start
Add our clause to your agency or introducer agreements.
Questions
How much does it cost?
One fixed fee set by the amount in dispute: £650 + VAT up to £4,000, £900 up to £10,000, £1,200 up to £25,000 and £1,500 up to £150,000. For example, a £16,000 dispute costs £1,200 + VAT. The fee can be split 50:50.
Does the other business have to agree?
Yes. Both businesses must agree, either through a Dispute Neutral clause in your terms or once the dispute has arisen. We provide a ready-made invitation you can send, and free clauses you can add to your terms so future disputes come to us automatically.
Is the decision binding?
Yes. Both businesses sign an agreement to accept the decision before the case starts. It is final and binding except for fraud or manifest error. If it is not followed, it can be enforced; depending on the matter, by applying straight for summary judgment or serving a statutory demand.
How long does it take?
The decision is issued within 10 business days of the matter being ready, meaning both businesses have signed and uploaded their documents. There is no hearing.
Get a binding decision in 10 business days
Fixed fees from £650 + VAT. Both businesses agree, send their documents, and an independent lawyer decides.
Prevent the next one: add our free clause to your terms of business.